| Dear Rediffmail NG User, |
| If you are facing any problem related to attachments download using NG app & getting below mentioned below "Error accessing device storage - File already present" |
| Then kindly perform below mentioned steps to resolve this problem. 1. Make sure your NG app is upgraded to latest version available in Google PlayStore 2.Grant "Storage Permission" to the app. This can be enable by following the steps given below, 1) Goto Settings > Apps > Rediffmail 2) In App Info Click Permissions 3) Turn ON Contacts, Phone & Storage Permissions |
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Altenatively, When you download the file, you should see a dialog to grant file permission.Kindly click "Allow" to grant permission |
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| Doing these steps will resolve the problem. Incase the problem still persists then you can Email us at :customersupport@rediff.co.in |
| Warm regards, |
| Rediff.Com |